1. Subject and Purpose of Terms of Use
1.1 These Terms of Use have been prepared for the purpose of determining the conditions and details regarding the online consultancy service to be provided between the Consultant and the Consultant, who come together with the online mediation service to be provided by THERAPYGO TEKNOLOJİ LİMİTED ŞİRKETİ (“TherapyGo Company”) through the application called TherapyGo.
1.2 TherapyGo Company is an intermediary service application that provides online counseling service that brings together clients and counselors.
1.3 Responsibility arises with the acceptance of these terms of use by the parties.
1.4 These Terms of Use have been prepared to determine the terms of the online counseling service relationship between the Client and the Consultant through the TherapyGo Company and the details of the online mediation service to be provided by TherapyGo.
1.5 TherapyGo Company shall not be responsible for any transaction or communication between Clients and Counselors outside of the TherapyGo application and outside of these Terms of Use.
1.6 The parties' requests to join TherapyGo as a Consultant or a Client mean that the parties accept, declare and undertake that they have read, understood and approved all the provisions of the Terms of Use.
1.7 TherapyGo Company is not responsible for the quality, safety, legality or not of the online counseling service offered by the Consultants and does not make any representations or commitments in this regard.
2. Definitions
Within the scope of these terms of use;
TherapyGo: It is the name of the mobile application belonging to the TherapyGo Company.
Application: It is the application software of TherapyGo Company named TherapyGo, which can be downloaded for free or paid to run on mobile devices in online mobile application stores, and carries in-app purchase services.
Client: Persons who, by creating a membership in the TherapyGo application, have declared that they want to benefit from the online services provided by the Consultant for a fee.
Consultant: Persons who have filled in the information in the profile created for consultants through the TherapyGo application and have submitted all the necessary documents (official documents such as diplomas, certificates, etc.) to be able to practice their profession.
User: Clients and consultants using the application.
Regulation: Refers to the Regulation on Electronic Commerce Tool Service Providers and Electronic Commerce Service Providers published in the Official Gazette dated 29 December 2022 and numbered 32058.
3. Obligations of the Client
3.1 The Client accepts, declares and undertakes the following provisions regarding the online consultancy service offered to him/her through the application:
a) The consultancy service purchased through the application is only an online consultancy service and does not replace a face-to-face consultancy service.
b) The service provided by TherapyGo has no therapeutic purpose.
3.2 The Client accepts and declares that the information he/she has given while becoming a member is correct.
3.3 The Consultant may terminate the service in case the Client violates the Terms of Use or has requests from the Consultant that exceeds his/her authority.
3.4 The Client may opt out of receiving online counseling only upon prior request from TherapyGo Customer Service or directly from the Consultant with whom he has made an appointment.
4. Obligations of the Consultant
4.1 The Consultant is obliged to submit the required official documents (diploma, certificate showing his expertise) and additional documents requested by X in order to provide the online counseling service to be provided through TherapyGo. The Consultant is responsible for all kinds of material and moral damages arising from misleading and erroneous documents.
4.2 The Consultant is responsible for the adequacy, content, security and quality of the online consultancy service it provides.
4.3 Based on the documents submitted by the Consultant or if there is a situation that prevents the Consultant from being a Consultant afterwards, TherapyGo may restrict or remove the Consultant's authority over the application.
4.4 The Consultant undertakes to comply with all the legislation and rules to which he/she is subject, including the ethical rules applicable in face-to-face meetings, during the online consultancy service he/she provides via TherapyGo.
4.5 The consultant will be able to administer treatment to the extent prescribed by his profession/title, cannot make a medical diagnosis, and cannot prescribe medication.
4.6 If the Counselor understands that the Client has a psychiatric problem that requires psychotherapy, suicidal tendencies, or severe mental disorders that require medication, it is obligatory to notify TherapyGo immediately. In this case, the Client's membership is immediately canceled.
4.7 As a result of the feedback received by the Clients, TherapyGo may restrict the Counselor's authority on the said platform or delete its registration.
4.8 The consultant is obliged to comply with the appointments in his calendar and the duration of the online meetings. Due to the consultant's delaying his calendar or incorrectly specifying the appropriate hours in his calendar.
5. General Provisions
5.1 TherapyGo Company is not responsible for any damages incurred by the Client as a result of the online counseling service.
5.2 The parties themselves are responsible for the storage and protection of information such as user name and password required for accessing the application.
5.3 In accordance with the Personal Data Protection Law No. 6698 and the relevant legislation, the parties cannot audio and video record the conversations made over TherapyGo and cannot share them with other people. Violation of the said provision will constitute a crime in accordance with the Turkish Penal Code No. 5237 and will be a reason for criminal sanctions.
5.4 The parties agree that TherapyGo Company will keep the log records on the application for 2 years from the date of processing and that such records will constitute evidence.
5.5 TherapyGo Company reserves the right to discontinue its services due to changes to the Application or necessary technical revisions.
5.6 The parties will only use the TherapyGo application for receiving/providing online consultancy services and cannot use the data obtained as a result of the service performed through the TherapyGo application for personal or commercial purposes in any way.
5.7 TherapyGo Company is not responsible for any damages arising from the inadequate systems and services used by the parties to access the application and therefore not being able to benefit from the service provided by TherapyGo Company.
5.8 The parties accept and declare that TherapyGo Company cannot be a party in disputes and disputes between the Client and the Consultant.
5.9 TherapyGo Company is not responsible for any loss or damage that may occur due to any event that may be considered force majeure legally, which cannot be prevented by the TherapyGo Company, and which occurs outside of the initiative of the TherapyGo Company.
5.10 All kinds of images, texts, software, software codes, business models, copyrights of the TherapyGo application are protected under the Law No. 5846 on Intellectual and Artistic Works. They may not be distributed, copied, reproduced or derived in any way without the written permission of TherapyGo Company to Clients and Counselors. Otherwise, the parties are obliged to cover all damages that may arise.
5.11 The Consultant accepts, declares and undertakes that he will not send unsolicited information, content or e-mail while communicating in any way through the TherapyGo application.
5.12 TherapyGo Company reserves the right to make changes to the Terms of Use at any time without notice to the other party.
5.13 VAT is included in the prices stated by the consultants before the application.
6. Membership Terms
6.1 In order to become a member of the TherapyGo application and to receive service as a Client, the person must meet the following conditions at the same time;
a) To be at least 18 years old,
b) To have full legal capacity,
c) Not to have canceled membership before,
d) Fulfilling legal obligations
e) Absence of a psychiatric problem requiring psychotherapy, suicidal tendencies, or severe mental disorders requiring drug therapy.
6.2 The Client and the Consultant are obliged to provide full and complete information such as the name, surname, telephone and other information they have given while becoming a member of the application. The parties undertake that the said information is correct and up-to-date. In the event that the information entered is incomplete, unverifiable, or incomplete with the conditions in 6.1, TherapyGo will cancel the membership of the person in question.
6.3 If the information provided by the Client while becoming a member is misleading, the Consultant has the right to interrupt the online meeting and not to refund the fee.
6.4 If the parties do not comply with the rules contained in the Terms of Use, TherapyGo Company has the right to terminate the Client and Counselor's relationship with TherapyGo.
7. Duration and Scope of the Terms of Use
7.1 These Terms of Use are valid during the User's subscription to and continuing to use the TherapyGo's online brokerage service within the scope of these Terms of Use.
7.2 In case the Client terminates his membership, closes or closes his account, the Terms of Use terminate.
8. Termination of Terms of Use
8.1 TherapyGo Company may unilaterally terminate the Terms of Use without notice.
8.2 The Member can stop the service request at his/her own request.
8.3 The Consultant cannot delete his/her registration and terminate the Terms of Use before completing the online meetings in his/her calendar.
9. Applicable Law and Competent Court
In case of disputes arising from the provisions of these Terms of Use, Turkish Law will be applied and the competent court is Istanbul Anatolian Courts and Istanbul Anatolian Enforcement Offices.