TherapyGo Technology Ltd. Sti. We do not evaluate the protection of personal data, which is the basis of the privacy of private life, only within the scope of compliance with the legislation, but also put the value we attach to human beings at the basis of our approach. Acting with this awareness, we take all necessary administrative and technical measures to keep personal data safe and to prevent unlawful processing. In this context, you can find the privacy policy for our application below.
As TherapyGo, we process your personal data in accordance with the provisions of national and international legislation, especially the basic principles in Article 4 of Law No. We process data based on conditions.
Personal data means any information that makes your identity specific or identifiable. Your personal data processed by TherapyGo, the purposes for which they are processed, the recipient groups to which they can be transferred, the method of collection, legal reason and your rights regarding the personal data in question are listed below.
Persons logging in from the application installed on mobile devices by accepting the membership conditions on the TherapyGo platform are defined as "Members". If you become a member on the TherapyGo platform, your personal data below can be processed.
1- Purpose of Processing Your Personal Data and Terms of Processing
| Personal Data | Processing Purpose | Legal Basis |
| Transaction Security (For example, IP address information, visited page information) | Execution of Information Security Processes, Execution of Goods / Service Sales Processes, Execution of Goods / Services Production and Operation Processes, Execution of Activities for Customer Satisfaction, Execution of Customer Relationship Management Processes, Follow-up of Requests / Complaints | Expressly prescribed by law, Contract, Legitimate interest |
| Your Identity Information (name, surname, date of birth, marital status) | Fulfilling Legal Obligations in Line with the Legislation and Service Contract | Clearly stipulated in laws, Contract, Establishment and use of a right |
| Your Contact Information (email address) | Fulfillment of Legal Obligations within the Scope of Compliance with Relevant Legislation and Service Agreement, Execution of Customer Relationship Management Processes, Submission of Appointment Information | Agreement |
| Personal (occupation, education status) | Execution of Contract Processes, Execution / Audit of Business Activities, Ensuring Business Continuity Activities | Contract, Legitimate interest, Establishment, exercise of a right |
| Visual and audio recordings | Execution of Contract Processes, Execution / Audit of Business Activities, Ensuring Business Continuity Activities | Contract, Legitimate interest, Establishment, exercise of a right |
| Your Legal Transaction Information (information in correspondence with authorized persons, institutions and organizations, information in lawsuit and enforcement files, your legal information request information) | In Case of a Legal Dispute, Legal Actions and Measures Taken for the Purpose of Following the Lawsuits and Execution Files, and Following the Uncollectible Product Costs in the Case of One of the Parties Applying for Legal Actions Against the Other | Data processing is mandatory for the establishment, exercise or protection of a right, Legitimate interest |
| Your Payment Information (credit/debit card information) | Execution of Goods / Service Sales Processes, Goods / Services Production and Operation Processes | Agreement |
| Health Information (If you answer the question “Have you received support?” on the My Personal Information screen or provide information in the “Your Complaint” section) | Efficiently Conducting Appointments, Making Pre-appointment Preparations of the Consultants, Preventing Waste of Time in the Meeting with the Consultant | Express Consent |
| Marketing (credential information, contact information, transaction security information) | Execution of Service Processes, Improving Service Processes, Execution of Activities for Customer Satisfaction, Execution of Marketing Analysis Studies, Execution of Customer Relationship Management Processes, Follow-up of Requests / Complaints | Express Consent |
Your special quality personal data is processed in accordance with Article 6/2 of the Law No. 6698. Your sensitive personal data processed by TherapyGo is the "Have you received support before? It is processed as a result of answering the question and "Your Complaint" section in line with your request and approval. If you fill in this non-mandatory part and answer the non-mandatory question, your data will only be processed within the scope of your direct express consent. Your personal data processed in this direction can only be processed by the psychologist and/or TherapyGo providing the counseling service.
You have the right to withdraw your express consent at any time without giving any reason. TherapyGo and/or its suppliers will immediately cease processing your data for this purpose after your request to withdraw your express consent is communicated to TherapyGo.
If you withdraw your express consent, this will not affect the lawfulness of the processing based on your consent prior to its withdrawal. TherapyGo will continue to retain the information provided prior to the withdrawal of your consent as permitted or required by applicable law.
2- Collection Method of Your Personal Data
Your personal data is obtained and processed automatically through the TherapyGo application.
3- To Whom Your Personal Data Can Be Transferred And For What Purposes
I. Transfer to Third Parties
The third parties to whom your personal data can be transferred and the purposes of the transfer to these third parties are stated below. Only the necessary of your personal data will be transferred in a limited way for sharing purposes.
| Receiver Group | Transfer Purpose |
| Natural persons or private legal entities, Suppliers, Business Partners | Execution of Activities in Compliance with Legislation, Execution of Assignment Processes, Follow-up and Execution of Legal Affairs, Execution of Management Activities, Execution of Activities for Customer Satisfaction, Execution of Marketing Processes of Products / Services |
| Authorized Public Institutions and Organizations | Execution of Activities in Compliance with the Legislation, Execution of Finance and Accounting Affairs, Execution of Assignment Processes, Follow-up and Execution of Legal Affairs, Execution of Management Activities |
II. Transfer of Personal Data Abroad
The shares listed below are only made in accordance with Article 9/1 of the Law No. 6698, if you have your explicit consent. Subject to your express consent, limited to the data specified in this clarification text;
Due to the fact that we do not have domestic alternatives to ensure the service quality and continuity of the service we offer you by following the rules in Article 9 titled "Transferring Personal Data Abroad" and taking the necessary technical and administrative measures, we do not have any domestic alternatives to be provided/used by our suppliers located abroad and whose servers are located abroad. your identity information (name, surname), contact information (e-mail address), payment information and audio-visual data can be provided to the consultant counselor, providing the communication processes of the client and the consultant, sharing the appointment information with the client, making notifications about the application, payment It can be recorded and thus transferred abroad for the purposes of carrying out the processes of communication with customer services.
Your personal data, which we transfer abroad due to the use of software provided by Data Processors, is not shared with other third parties abroad, except for the purposes stated above.
4- Measures Taken for Your Data Security and Principles Adopted
Security measures
As TherapyGo, we support all kinds of privacy and security solutions to prevent unlawful processing of your personal data, which we obtain through our mobile application, to prevent unlawful access to your personal data, and to ensure the protection of personal data. All kinds of administrative and technical measures necessary for the realization of these solutions for the protection of your data are carried out sensitively by our Company.
4.1.a. Administrative Measures
As TherapyGo, we provide our personnel with the necessary training for the legal processing and protection of your personal data, and we regularly audit our employees to measure the level of compliance with the Law. We adopt the compliance and care shown by our personnel to the Law as a criterion in the performance evaluation of our personnel.
Although these measures are taken within the company, we ensure your data security by signing confidentiality agreements and undertakings with our suppliers and business partners with whom we share your personal data in accordance with the law, and we ensure that our stakeholders show sufficient sensitivity for your personal data.
In addition to these trainings, inspections and precautions, in the event of a breach of your personal data, response plans have been created to remedy this breach, and the Company has made necessary preparations to remedy the breach by working with the Board.
4.1.b. Technical Measures
As a company that cares about the protection of your personal data and privacy, we attach special importance to information technologies and data security in order to protect the personal data of the people we deal with. For this reason, as TherapyGo, we give priority to employing experienced and certified personnel in this field.
In addition, an information infrastructure equipped with security measures in accordance with international standards has been established in order to ensure data security and prevent illegal access to your data. The system, which is built on this infrastructure, is constantly audited internally for the smooth functioning of the system.
Technical measures given by the Personal Data Protection Authority such as encryption, authorization matrix, application and network security, data masking, firewalls, backup, key management and up-to-date anti-virus systems are complied with in our information infrastructure where the data we collect with our mobile application is processed and stored.
In addition, intrusion detection and prevention systems have been established to prevent attacks on our information infrastructure, and the security of the system is checked by regularly applying risk analysis, data classification, vulnerability scans and penetration tests. In order to carry out all these processes, software programs and support in accordance with international standards are also received as a requirement of the importance we attach to your personal data.
Finally, in payments made in our mobile application, card information is never stored, payments are made in accordance with the conditions required by PCI DSS (Payment Card Industry Data Security Standard / Payment Card Industry Data Security Standards), all technical measures determined by the Personal Data Protection Authority in the management of our information system and We are very pleased to report that ISO 27001 standards have been complied with.
Adopted Principles
As TherapyGo;
In the processing of your personal data, to take security measures as sensitive as the nature of your data requires, to at least the Company's responsibility for the protection of your data.to show the care he has shown in protecting his own information,
Not to process or share your personal data without your consent, when your consent is required,
to collect limited and only necessary data in our mobile application, and to act in accordance with the data minimization principle decided by the Personal Data Protection Authority,
to care that your personal data is correct and up-to-date,
Based on your transparent information about the processing and transfer of all your personal data obtained,
in case of your request, to inform you in accordance with this transparency principle.
We would like to state that we have adopted the principle of being sensitive to comply with all legal regulations on the protection of personal data and personal data.
As TherapyGo, we would like to state that the security measures and principles adopted in this Privacy Policy apply to our web mobile application. We inform you that TherapyGo will not be responsible for such sites and applications in case of redirects to other sites or applications through our website/mobile application, therefore, we ask you to be careful against such redirects from our site/mobile application.
Your Right to Apply to the Data Controller
You can always contact us to get information about the following matters within the scope of the law;
To learn whether your personal data is processed,
To learn the purpose of processing and whether it is suitable for the purpose,
To know who the persons to whom personal data are transferred,
To request correction in case of incomplete or incorrect processing and to request the deletion of personal data if the conditions are fulfilled and to notify the third parties to whom the personal data has been transferred,
To object to the emergence of a result against him by analyzing the processed data exclusively through automated systems,
To claim the damage in case of loss due to unlawful processing,
To request the deletion or destruction of personal data in the event that the reasons for processing the personal data disappear, even though the personal data has been processed in accordance with the law.
The person concerned can submit their requests regarding these rights in writing to our Company's address below, with a notice to be sent to TherapyGo by mail, or by submitting an identity card to our Company headquarters. In this case, the requests of the person concerned will be evaluated and decided free of charge as soon as possible and ultimately within thirty (30) days at the latest. If the evaluation and decision-making process requires an additional cost, the fee in the tariff determined by the Personal Data Protection Board will be taken as basis.
Your request will be responded to as soon as possible and in accordance with the law, within thirty (30) days at the latest. However, if the transaction requires an additional cost, TherapyGo reserves the right to charge a fee in accordance with the Law at the rate determined by the Personal Data Protection Board.
6- About Privacy Policy
TherapyGo reserves the right to update this Privacy Policy at any time within the framework of changes that may be made in the current legislation.
Updated date (.).04.2023