Privacy Policy

We process several categories of personal data — identity and contact details, payment information, and health information you share in the course of care.

This data is used to create and manage your account, arrange and deliver appointments, secure the service, and meet our legal obligations. Our legal bases include the performance of our contract with you, your explicit consent, and our legitimate interests.

Your personal data is obtained and processed automatically through the TherapyGo application as you use it.

We may share your data with suppliers and business partners who help us run the service, and with authorised public institutions where the law requires it.

Transfers of your data abroad are limited to the identity, contact, payment, and audio-visual information needed to deliver the service, and take place only with your explicit consent.

Administrative measures include staff training and confidentiality agreements.

Technical measures include encryption, an authorisation matrix, application and network security, data masking, and firewalls, in line with the ISO 27001 and PCI DSS standards.

You may ask what data we hold and how it is processed, request that it be corrected or deleted, and lodge a complaint.

Requests should be made in writing, and we will respond within 30 days.

TherapyGo may update this Privacy Policy at any time to reflect changes in the service or the law. The current version is always the one published here.

Questions about your privacy? Reach us at hello@therapygo.co and we'll respond promptly.